Symbrosia Grievance Redress Policy & Submission Form

At Symbrosia, we’re committed to transparency, accountability, and continuous improvement. We recognize that our work across regenerative agriculture, aquaculture, and methane reduction may occasionally raise concerns, questions, or complaints from our customers, community partners, or stakeholders.

We welcome feedback and take every complaint seriously—whether it’s related to our products, delivery, customer service, or broader operations. Our resolution process is designed to be timely, fair, and culturally responsive.

🛠️ Complaint & Grievance Resolution Process

We follow a six-step process to ensure that all concerns are addressed thoroughly and respectfully:

Step 1: Submission of Complaint or Grievance

Complaints can be submitted through our online form above, or through your account contact. If preferred, community members or affiliated partners may submit on your behalf.

Step 2: Acknowledgement & Initial Assessment

You will receive an acknowledgment within 2 business days. A Symbrosia team member will assess the nature and urgency of the complaint and may follow up for more information to fully understand the context.

Step 3: Investigation

If needed, we will conduct a formal internal review. This may involve speaking with relevant staff, reviewing documentation, or engaging external advisors (especially in culturally sensitive contexts). We ensure that all investigations are grounded in fairness, confidentiality, and respect.

Step 4: Resolution Meeting

We will share our findings and proposed resolution with you in writing or through a scheduled discussion. This might include a replacement product, service credit, process improvement, or other appropriate remedies. If an agreement is reached, it will be documented.

Step 5: Follow-Up

We’ll follow up to ensure the resolution has addressed your concern. Ongoing monitoring may occur to prevent similar issues in the future.

Step 6: Closure & Reporting

A final summary of the complaint, investigation, and outcome will be logged in our secure complaint tracking system. Your feedback will contribute to company-wide improvements and training.